Frequently Asked Questions
About Us

- Who is the Registration Services Inc.?
- Is the Registration Services Inc. a government body?
- What happens if I don't renew my Domain Name before it expires?
- What methods of payment do you offer?
- How much does it cost and how much did I pay before?
- What happens if my domain name is not successfully transferred to you?
- Is there a difference between who I registered with before and RSI?
- How long does it take to register or transfer and renew a Domain Name?
- What if I want to make changes to my Domain?
- What is your refund policy?

Terms and Conditions

- Disclaimer
- Dispute Resolution Policy
- Privacy Policy
- Registration Policy

Registering a new name

- What is the price for DNS Hosting Only of a domain name?
- What if I change my mind, or spell a name wrong. Can I get my money back?
- What does it mean when I look for a name and it is available but the software says I cannot purchase it because there is a duplicate entry?
- How do I get more then 15 email addresses?

Transferring and Renewing a name

- Where did I register my Domain Name before?
- Does RSI supply a way to automatically renew my name at the end of the registration term?
- Will you remind me the domain is going to expire before you automatically renew it?
- I hit "Purchase" by mistake. Can I cancel the renewal and get my money back?

Transferring and renewing an expired name

- My website went down, and when I looked at my domain name, the status says "Expired". What happened?
- I looked in my account and tried to renew the name, but cannot find a way to do this. How do I get the name renewed?
- Why can't I just register the name from within my account, why do you have to renew it for me?
- Is there a charge to renew expired names?
- Can I just wait and register the name later?
- There is a name that has expired with a different registrar. I want to buy it. However, when I try to register it, I get an error that says it is not available. Can you help me get it?

Web Certificates

- What is a Digital (Web) Certificate?
- Why do I need A Web Certificate?
- How can I obtain a Web Certificate?
- How much does a Web Certificate cost?
- How long is a Web Certificate valid?
- How long does it take to get a Web Certificate?
- How many Web Certificates will I need?
- How do your Web Certificates compare to other certificates on the market?

Name Servers

- Can I use other name servers besides those supplied by RSI?
- When I try to change my name servers, there is an error, why is this?
- How do I get to the page to modify or alter my domain information?
- How can I look at the actual zone file for my domain name if I use RSI's domain name server (DNS) services?
- Can I have my nameservers registered?

Terminology

- What are the terms for the parts of a domain name? (ie. www.yourname.com)
- What is the meaning of the term "URL REDIRECT"?
- What is the meaning of the term "URL FRAME"?
- I know what web hosting is, but what does "host a name" mean?
- How do the contacts work? What is the difference between "Billing" and "Aux. Billing"?
- How do I obtain my EPP Key?

Parking Page

- What is “parking”, and can I “park” my domain name with you?
- Are the terms "parking", "under construction", and "welcome" page the same thing?
- How do I park my domain?
- How do I set up my DNS records for parking at RSI?